GOLDEN GECKO CLIMBING LIMITED TERMS AND CONDITIONS
1. THESE TERMS
1.1 We are Golden Gecko Climbing Limited (“Golden Gecko Climbing”), a company registered in England and Wales with company number 09301222 and with a registered office at 31 Sylvan Drive, North Baddesley, SO52 9NA. Our registered VAT number is 203883220. www.ggclimbing.com is a site owned and operated by Golden Gecko Climbing (“Website”).
1.2 These are the terms and conditions (“Terms”) on which Golden Gecko Climbing contracts with you. Please read these Terms carefully before you make a booking with us. If you think that there is a mistake in these Terms, please contact us to discuss. We may revise these Terms at any time as a result of changes in relevant laws and regulatory requirements.
1.3 Your access to and use of our services, compromising the climbing wall, and all other ancillary and related facilities offered by Golden Gecko Climbing, further details of which can be found below, (together being the “Services”) is conditional upon your acceptance of and compliance with these Terms. Golden Gecko Climbing reserves the right to refuse entry, bring a session to an end or ask an individual to leave its premises at any time.
1.4 You can contact us by telephoning 01794 590022 or by writing to us at info@ggclimbing.com. If we need to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking. Use of the words "writing" or "written" in these Terms includes emails.
2. MAKING A BOOKING
2.1 By making a booking for Services at Golden Gecko Climbing (“Booking”) you will be deemed to have acknowledged and accepted these Terms. You may not use our Services or make a Booking if you do not accept our terms. Details of the Services that can be booked in advance can be found at paragraph 3 below (“Advance Booking”). Where possible, Advance Bookings are recommended to avoid disappointment. For the avoidance of doubt, Services for which Advance Bookings cannot be made will be provided on a first come first
served basis. Golden Gecko Climbing does not guarantee the availability of any of the
Services and may, at its sole discretion, cancel or withdraw any of the Services at any time.
2.2 Advance Bookings can be made by telephoning the contact number shown on our website, in person or via our Website.
2.3 Acceptance of Advance Bookings and Bookings will take place when we email you to confirm the Booking (“Confirmation Email”), at which point a contract will come into existence between you and us.
2.4 All Bookings and Advance Bookings are subject to availability. If we are unable to accept your Booking or your Advance Booking, we will inform you of this and we will not charge you for the Services.
2.5 The Services will be provided when you attend Golden Gecko Climbing site on the date and at the time set out in the Confirmation Email.
3. SERVICES
3.1 The following Services are provided by Golden Gecko Climbing:
(a) Roped Climbing
Our roped climbing facilities may be used by any person. It is the sole responsibility of the relevant parent or guardian who is to be a registered belay climber to ensure that a child aged under 18 does not use the climbing facilities independently. All equipment required for climbing can be hired at additional cost to a roped climbing session. Sessions are not time restricted however may be limited by the centres need for roped climbing resources. More information regarding climbing at Golden Gecko Climbing can be found at www.ggclimbing.com.
(b) Bouldering
Our bouldering facilities may be used by any person. It is the sole responsibility of the relevant parent or guardian who is to be a registered belay climber to ensure that a child aged under 18 does not use the climbing facilities independently. All equipment required for climbing can be hired at additional cost to a roped climbing session. Sessions are not time restricted however may be limited by the centres need for bouldering resources. More information regarding climbing at Golden Gecko Climbing can be found at www.ggclimbing.com.
(c) Auto Belays
Our auto belays may only be used by children aged 5 years or above. It is the sole responsibility of the relevant parent or guardian to ensure that a child aged under 5 does not use the climbing facilities. All equipment required for climbing is included in all climbing session prices. Sessions last for 1 hour. Climbing can be pre-booked via our website, in person or by calling 01794 590022. More information regarding climbing at Golden Gecko Climbing can be found at www.ggclimbing.com.
(d) Children’s parties
Children’s parties can be pre-booked by telephoning 01794 590022 or emailing admin@ggclimbing.com and require a minimum number of 10 attendees. A deposit will be payable for children’s parties, at the rate notified at the time of Booking. More information regarding children’s parties at Golden Gecko Climbing can be found at www.ggclimbing.com
(e) Group Sessions
Group sessions can be pre-booked by telephoning 01794 590022 or speaking
to a member of staff at Golden Gecko Climbing. Group sessions can only be booked in advance, and will require a deposit. Our group sessions utilise our auto belays, which may only be used by children aged 5 years or above (this may occasionally differ
by prior arrangement with the centre). More information regarding
Group sessions at Golden Gecko Climbing can be found at www.ggclimbing.com
(f) Courses & Instruction
Climbing courses can be booked in advance by telephoning 01794 590022, speaking to a member of staff at Golden Gecko Climbing and on our website. When booking multi day courses it is the responsibility of you to ensure that you are able to attend all of the booking dates, no accommodation will be made for dates missed.More information regarding Courses & Instruction at Golden Gecko Climbing can be found at www.ggclimbing.com
4. PRICE AND PAYMENT
4.1 The price of the Services (which includes VAT) will be the price set out on our Website on the date of your Booking unless we have agreed another price with you in writing. We use our best efforts to ensure that the prices of Services advised to you are correct; however it is always possible that, despite our best efforts, some of the Services may be incorrectly priced. If we accept and process your Booking where a pricing error is obvious and
unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not provide the Services.
4.2 Full payment for the Services will be taken at the time of making a Booking or an Advance Booking, unless a deposit is required, in which case payment of the remaining balance for the Booking or Advance Booking will be required at the time of the service booked. Payment can be made by cash or debit or credit card unless otherwise agreed in advance with Golden Gecko Climbing.
4.3 Gift vouchers can be bought via our Website or in person. Gift vouchers are valid for a pre-determined period from the date of purchase and can be redeemed as part or full payment towards a Booking or an Advance Booking. Gift vouchers may not be exchanged for cash and are non-refundable. Gift vouchers can be redeemed over the telephone or by presenting the gift voucher at reception. Golden Gecko Climbing does not accept any liability for lost or stolen gift vouchers.
4.4 To use a voucher for full or part payment, a physical copy of the voucher must be presented to us on the date of your booking. Failure to do so will result in you being charged the full value of the booking.

5. REFUNDS AND CANCELLATIONS
5.1 Advance Bookings that have been accepted by Golden Gecko Climbing may be cancelled or amended provided that at least 48 hours’ notice is given. Where less than 48
hours’ notice is given and/or where an Advance Booking is made less than 48 hours before the date of provision of the relevant Services, a cancellation charge of 100% of the cost of the Advance Booking will apply.
5.2 All deposits paid for advance bookings are non-refundable.
5.3 Cancellation of a children’s party made within 48 hours of the event will be charged at full price with no refund or transfer allowed.
5.4 Cancellation of a Group Booking made within 48 hours of the event will be charged at full price with no refund or transfer allowed.
5.5 If you are unable to attend a single date in a multi-date booking after the time of booking no refund or transfer will be allowed.
5.6 If Golden Gecko Climbing is unable to provide any of the Services as a result of an event
beyond its reasonable control it will endeavour to rearrange your Booking. Golden Gecko Climbing is not liable for any additional losses incurred by you as a result of an event beyond our reasonable control.
6. OUR RESPONSIBILITY
6.1 Participation in adventurous activities such as the Services provided by Golden Gecko Climbing entails some risk of injury. In the absence of negligence, neither Golden Gecko Climbing nor its employees, agents or subcontractors shall be responsible for the death, personal injury or illness of any guest or customer.
6.2 To the extent that the Services are not performed with reasonable care and skill, Golden Gecko Climbing’s liability shall be limited to the amount paid by the customers for the Services.
6.3 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
6.4 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use our Website or use of or reliance on any content displayed on our Website. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content
on it, whether express or implied.
6.5 Neither Golden Gecko Climbing nor its employees or agents shall be responsible for any
loss, theft or damage to valuables or personal property that belongs to any guest or customer whilst on Golden Gecko Climbing premises.
7. USE OF PERSONAL INFORMATION
7.1 We will use the personal information you provide to us to:
(a) Provide the Services;
(b) Process your payment for such Services;
(c) If you agreed to this during the Booking process, to inform you about similar Services or products that we provide, but you may stop receiving these communications at any time by contacting us; and
(d) Cookies (please see below).
7.2 The information you give us may include your name, address, email address and phone number, financial and credit card information and personal description.
7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
8. COOKIES
8.1 "Cookies" are very small text files that are stored on your computer when you visit some websites. We may use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. We may track the pages you visit on our web site using Google Analytics which sets a cookie on your device. We will not share any personal information with third parties.
9. WEBSITE TERMS OF USE
9.1 We may update our Website from time to time, and may change the content at any time. Please note that any of the content on our Website may be out of date at any given time, and we do not guarantee that our Website, or any content on it, will be free from errors or omissions. Our Website is made available free of charge.
9.2 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period and we do not guarantee that our Website will be secure or free from bugs or viruses.
9.3 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely.
9.4 Golden Gecko Climbing assumes no responsibility for the content of websites linked on its Website.
10. GENERAL
10.1 This contract is between you and us. No other person shall have any rights to enforce any of its terms. We may transfer our rights and obligations under these terms to another organisation.
10.2 Each of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.3 In no event shall any delay by Golden Gecko Climbing in enforcing (in whole or in part) any provision of these Terms be or be deemed to be a waiver of any other provision or shall in any way prejudice the right of Golden Gecko Climbing under these Terms.
10.4 These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.